Customer Service Representative
Quick Apply Full-time 1 hour ago Full Job Description Customer Service Representative Duties:
General Office Duties:
Answer incoming phone calls Work with customers to relieve concerns and issues Service Crew Schedule:
Convert incoming phone calls to scheduled service visits Enter customer data and scheduling information into a CRM system Appropriately document appointments Make follow up calls to confirm customer appointments Other:
Continued education with weekly classroom training sessions to refine service knowledge and customer service etiquette.
Requirements:
Type 40 wpm Strong verbal skills Understanding or willingness to learn solution-based sales Ability to work under pressure Manage multiple and simultaneous timelines Willingness and ability to make decisions quickly Strong customer service skills Willingness to learn a home service industry Strong people skills Attention to detail and organizational skills Must be able to lift 50 lbs from the ground to shoulder height Must be able to stand for long periods of time Ability to work in team settings and well as independently Willing to take on projects outside those defined above Pay and
Benefits:
$14- 17 / hour (based on performance) Health insurance stipend Pet friendly environment Hours of Operation:
Monday-Friday (7:
00-5:
30) Saturday (9:
00-2:
00 during fall and winter) About Us:
Direct Connect Solutions provides boutique style service for small to medium sized businesses.
With a specialty in business consulting, sales training and marketing, we have also developed a Field Management Software that allows us to provide above and beyond customer support for each of our clients.
Our goal is to provide the best service possible not only to our clients, but our clients customers as well.
As a one of a kind, industry leader we are growing fast and looking for amazing team players who love to interact with others and excel when challenged.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Paid time off Work from home Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Joelton, TN 37080:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is/was your reason for leaving your current or last position? What might this position offer that the previous position did not? Are you willing to undergo a background check, in accordance with local law/regulations? Education:
High school or equivalent (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
General Office Duties:
Answer incoming phone calls Work with customers to relieve concerns and issues Service Crew Schedule:
Convert incoming phone calls to scheduled service visits Enter customer data and scheduling information into a CRM system Appropriately document appointments Make follow up calls to confirm customer appointments Other:
Continued education with weekly classroom training sessions to refine service knowledge and customer service etiquette.
Requirements:
Type 40 wpm Strong verbal skills Understanding or willingness to learn solution-based sales Ability to work under pressure Manage multiple and simultaneous timelines Willingness and ability to make decisions quickly Strong customer service skills Willingness to learn a home service industry Strong people skills Attention to detail and organizational skills Must be able to lift 50 lbs from the ground to shoulder height Must be able to stand for long periods of time Ability to work in team settings and well as independently Willing to take on projects outside those defined above Pay and
Benefits:
$14- 17 / hour (based on performance) Health insurance stipend Pet friendly environment Hours of Operation:
Monday-Friday (7:
00-5:
30) Saturday (9:
00-2:
00 during fall and winter) About Us:
Direct Connect Solutions provides boutique style service for small to medium sized businesses.
With a specialty in business consulting, sales training and marketing, we have also developed a Field Management Software that allows us to provide above and beyond customer support for each of our clients.
Our goal is to provide the best service possible not only to our clients, but our clients customers as well.
As a one of a kind, industry leader we are growing fast and looking for amazing team players who love to interact with others and excel when challenged.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Paid time off Work from home Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Joelton, TN 37080:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is/was your reason for leaving your current or last position? What might this position offer that the previous position did not? Are you willing to undergo a background check, in accordance with local law/regulations? Education:
High school or equivalent (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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